NEWARK, NJ — NJ Transit has opened the application process for its new customer advisory board, a diverse group of regular customers of NJ Transit’s statewide transit system. The new CAB was planned and will be supported by Stewart Mader, NJ Transit’s customer advocate and chief customer experience officer.
“We have great expectations for this new board,” said NJ Transit President and CEO Kevin Corbett. “The diverse members of the customer advisory board will provide invaluable insight to NJ Transit staff, and serve as a resource for our customers, as well. It will be a key part of our efforts — already well under way — to reestablish NJ Transit as one of the premier transit agencies in the nation.”
“The goal is to develop a customer advisory board that can collaborate with our professional staff to deliver enhancements and improvements that benefit from the CAB’s guidance and input from a customer’s perspective,” Mader said.
The CAB will be made up of Access Link, bus, rail and light rail customers from throughout NJ Transit’s service area. Members will be chosen to ensure a diverse range of experience using various modes of transit, advocacy for a variety of customer communities, and interest in advancing transit’s vital importance to New Jersey.
The CAB will meet approximately six times a year, with a mix of in-person and video-conference meetings. Meetings will include Mader, as well as staff from NJ Transit looking to work collaboratively with customers to help guide the future of transit in New Jersey.
More information and applications are available at njtransit.com/cab. Applications are due by Friday, Oct. 25, and the initial meeting is expected in early 2020.