NEWARK, NJ — NJ Transit has unveiled new interactive touchscreen kiosks as part of its continuing effort to improve communication with customers. The high-tech digital displays, currently being piloted at select rail and Hudson-Bergen Light Rail stations, allow customers to access service information, maps and alerts to stay informed of travel options.
The interactive information kiosks are now in place at Newark Penn Station, Hoboken Terminal, and on the Hudson-Bergen Light Rail at Harborside and Pavonia stations.
“By listening to our customers, we know that receiving information is one of their top priorities,’’ NJ Transit Executive Director Kevin Corbett said in a press release. “These digital displays are an added tool that will enable customers to quickly learn the current service status for their particular trip as well as their travel options for rail and light rail. We look forward to hearing feedback from customers on this latest informational asset as we continue to modernize and expand customer communications at stations and terminals.’’
NJ Transit worked with Intersection, a technology and media company, on the installation of the kiosks.
The kiosks feature large formats and have a user-friendly touchscreen which provide engaging real-time data specific to a customer’s trip and mode of travel. The kiosks provide customers with systemwide maps, real-time service alerts, departure times, scheduled service changes and emergency messaging. Each kiosk contains the NJ Transit branding on top, for easy identification.