NEWARK, NJ — As part of NJ Transit’s commitment to improving service and transparency, and in support of Gov. Phil Murphy’s Executive Order No. 80, NJ Transit has launched a new Progress by the Numbers performance dashboard at njtransit.com/performance, according to a Nov. 26 press release. The dashboard contains industry-standard metrics for on-time performance, mechanical reliability and the causes for delays and cancellations.
The dashboard displays data from January 2017 through October 2019 for rail operations, as well as current data for bus, light rail and Access Link, and will be updated each month with data for the previous month’s service.
“Since day one, we promised NJ Transit service improvements for the countless New Jerseyans who rely on it every day,” Murphy said in the release. “With the new ‘Progress by the Numbers’ dashboard, our commuters, members of the media and the general public will be able to see key performance metrics that will be updated on a monthly basis, enhancing customer experience and rebuilding a once-storied mass transit agency.”
“The new dashboard is designed to meet all the standards of Gov. Murphy’s Executive Order 80, giving the public easy access to information on the performance measures that matter to NJ Transit customers,” said New Jersey Department of Transportation Commissioner and NJ Transit Board Chairwoman Diane Gutierrez-Scaccetti.
“Customers can see on-time performance, train delays and cancellations, and mechanical reliability metrics — by line or from month-to-month,” NJ Transit President and CEO Kevin Corbett said. “We’ve made it easy to use and easy to understand, because we want customers to be able to measure our progress.”
The Progress by the Numbers dashboard is available at njtransit.com/performance. It also highlights the progress made by NJ Transit since January 2018 to fulfill mandatory safety requirements, modernize the fleet, communicate real-time service status conveniently, and recruit new bus operators, locomotive engineers and assistant conductors.