NEWARK, NJ — PSE&G was recognized by PA Consulting as the recipient of the 2020 Outstanding Customer Engagement Award. PSE&G was also named as the recipient of the ReliabilityOne Award for Outstanding Reliability Performance in the Mid-Atlantic Metropolitan Service Area.
This award is presented to a ReliabilityOne recipient who has the best overall customer approach and ongoing strategy to seek innovative methods of involving and proactively engaging customers as it relates to outage reporting and restoration communications. The utility has taken steps to engage with their customers by providing real-time access to information using an omnichannel approach, communicating to customers how and when they prefer. By embracing these communications channels during both blue-sky and major events they have seized the opportunity to deliver a positive shift in their ability to convey accurate, timely information to engage with their customers directly based on customer’s changing preferences.
“Our customers are at the heart of everything we do and we’re deeply honored to be recognized nationally for our customer engagement,” said Jack Bridges, PSE&G vice president for electric operations. “The ReliabilityOne awards also give us an opportunity to raise awareness about our consistent efforts to harden our systems and safely deliver the best possible services for our customers.”
“Severe weather events have become the new normal in the United States, and utilities continue to adapt and transform,” said Gregg Edeson, PA Consulting’s ReliabilityOne program director. “PSE&G implemented storm mitigation efforts and was able to quickly restore service to their customers to minimize outages, all while working safely and providing excellent customer service.”