NEWARK, NJ — Following the success of last year’s reorganization and consolidation of services within the Port Authority Bus Terminal, NJ Transit is again partnering with the Port Authority of New York and New Jersey for Phase Two of improvements to the quality of commute, according to an Aug. 23 press release.
Beginning Sept. 3, NJ Transit will have access to an increased number of gates during weekday afternoon and evening peak hours. To take advantage of the opportunity to further enhance service reliability, reduce congestion on platforms and improve the overall customer experience, 12 bus routes will have new departure gate assignments, primarily during the afternoon peak. These adjustments will further improve on-time performance and reduce customer queues and wait times within the terminal, especially for weekday p.m. peak hour departures.
“Since beginning this process last fall of rethinking how we operate at the Port Authority Bus Terminal, we’ve heard a tremendous amount of positive feedback,” interim NJ Transit Executive Director Dennis Martin said in the release. “The bottom line for our customers is that they want a safe, convenient and efficient experience through the terminal. By thinking outside the box and challenging the status quo, I think we are continuing to set the bar higher of what can be achieved with the available resources.”
Like last fall, NJ Transit will have customer service ambassadors at the Port Authority Bus Terminal the weeks of Aug. 29 and Sept. 6 informing customers of the new departure locations. Ambassadors will be handing out informational fliers detailing the gate changes. Customers on the 12 affected bus routes are urged to familiarize themselves with the new departure location prior to Sept. 3.
For more information customers can also visit njtransit.com or call NJ Transit’s customer service at 973-275-5555 between the hours of 8:30 a.m. and 5 p.m. daily.
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